FAQs

Are the items handmade?

Yes, every item is handmade in Siwa Oasis, Egypt.

Are your products eco-friendly?

Absolutely. We use eco-friendly materials and strive to reduce carbon emissions during production whenever possible.

Will the product I receive look exactly like the one in the picture?

Each handmade item is unique, so slight variations from the photo may occur. This uniqueness is part of their charm.

How does my purchase contribute to the community?

Your purchase supports the creation of handmade items and enables us to provide training for artisans in Siwa, helping them refine their skills.

Can I request custom or personalized orders?

Yes, some artisans offer personalized orders. Please contact us to discuss your requirements and availability.

What are the shipping options and delivery times?

We offer multiple shipping options. Delivery takes 3–5 business days locally and up to 7 business days for international orders.

Do you ship internationally?

Yes, we ship worldwide.

How much does shipping cost?

Shipping costs vary based on your location and will be calculated during checkout.

What should I do if my order is delayed?

If your order is delayed, click on “Contact Us” and send us a message with your order number and the current status. We’ll respond within 24 hours.

What payment methods do you accept?

We accept debit and credit cards, as well as cash on delivery.

Is it safe to shop on your website?

Yes! Our payment system is PCI-DSS Compliant, with an anti-fraud detection system to keep your transactions secure. Learn more here: (Payment Gateway – Geidea).

Do I need an account to make a purchase?

Yes, creating an account is required for purchases. This provides a secure space for sharing sensitive information.

How do I track my order?

To track your order, go to your profile, select “Orders,” and then click “View” next to the order number. You’ll see a receipt and the order status. For further questions, feel free to click “Contact Us.”

Do you offer any discounts or promotions?

Yes, we offer discounts and promotions for newsletter subscribers and loyal customers. Subscribe to our newsletter to receive exclusive offers!

Can I use multiple discounts on the same order?

Only one coupon or discount can be applied per order.

I’m having trouble with the website. How can I get help?

If you’re experiencing issues, just Contact Us, and we’ll assist you as soon as possible.

What will I receive if I subscribe to your newsletter?

By subscribing, you’ll get early access to coupons, discounts, and special offers.

How can I unsubscribe from the newsletter?

To unsubscribe, just click “Unsubscribe” at the bottom of any email from us.